Service Delivery Manager

What You Will Do

• Work closely with and secure customer contract fulfillment
• Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service;
• Distribute information to internal partners and call out delivery Issues
• Takes care that the quality of services is maintained and identifies areas for continuous improvement;
• Creates an action plan for improving the Customer Satisfaction if needed;
  • You will stay up to date with financial data
  • Identify new business opportunities

The personal abilities which would recommend the ideal candidate for this position are

• Strong background in managing product development and transition to in-life projects in the Telecom & Cloud industry in large Enterprise business; IT and Customer Operations experience would be an advantage.
• Experience of process and service design within an Agile environment and a track record of successful delivery.
• Ability to identify areas of inefficiencies in current working models and define & articulate improvements
• Proven track record of stakeholder engagement and management at all levels of the business.
• Ability to communicate complex messages in a simple way in a multicultural environment both management and working level.
• English (B2 or above)
• Any other foreign language an advantage.
• University degree, with preference on technology (engineering, telecommunications, computer science).
• Agile and Prince 2 or equivalent certification
• ITIL framework knowledge
• Excellent knowledge and understanding of the Telecommunications & IT industry with strong focus on business services and applications delivery
• Multi-national team leadership experience and proven ability to operate within a matrix organisation.