Service Delivery Manager


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What You Will Do

  • Work closely with and secure customer contract fulfillment
  • Day to day activities require the co-ordination and operational reviews with delivery teams, responsible to ensure the levels and quality of service;
  • Distribute information to internal partners and call out delivery Issues
  • Takes care that the quality of services is maintained and identifies areas for continuous improvement;
  • Creates an action plan for improving the Customer Satisfaction if needed;
    • You will stay up to date with financial data
    • Identify new business opportunities

The personal abilities which would recommend the ideal candidate for this position are

  • Strong background in managing product development and transition to in-life projects in the Telecom & Cloud industry in large Enterprise business; IT and Customer Operations experience would be an advantage.
  • Experience of process and service design within an Agile environment and a track record of successful delivery.
  • Ability to identify areas of inefficiencies in current working models and define & articulate improvements
  • Proven track record of stakeholder engagement and management at all levels of the business.
  • Ability to communicate complex messages in a simple way in a multicultural environment both management and working level.
  • English (B2 or above)
  • Any other foreign language an advantage.
  • University degree, with preference on technology (engineering, telecommunications, computer science).
  • Agile and Prince 2 or equivalent certification
  • ITIL framework knowledge
  • Excellent knowledge and understanding of the Telecommunications & IT industry with strong focus on business services and applications delivery
  • Multi-national team leadership experience and proven ability to operate within a matrix organisation.


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